Delivery

We aim to deliver goods within 3 to 5 working days in the UK, within 7 to 14 days for European destinations and within 12 to 24 days for the rest of the world.

All prices indicated for products are in Pounds Sterling, inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out in the payment section of the Website.

Acceptance of Orders

All orders are subject to acceptance and product availability. Acceptance of the order and the completion of the contract between yourself and JUPITER ARTLAND will take place when we have received payment and dispatched the goods you have ordered. We may choose not to accept your order; if an item is out of stock, if we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time. JUPITER ARTLAND reserves the right to change prices or to withdraw an item from sale without prior notice.

JUPITER ARTLAND attempts to be as accurate as possible when describing products on the website and to ensure that product photography is clear and accurate; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the website are accurate, complete, reliable, current, or error-free.

Acknowledgement of Order

When you have completed your order you will be sent an email confirming your order. It will state what the products are, the cost (including VAT and P&P) and delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason for this and possible explanations. If we are unable to fulfil your order following our order acknowledgement, we will also contact you by email advising you of this.

Our Contract

A legally binding contract between you and JUPITER ARTLAND will be formed when we send you the email confirming that we have dispatched the product(s) to you. This email represents our legal acceptance of the offer you made to purchase the product(s) when you completed your order. If we confirm to you that not all the products you have ordered have been dispatched, those product(s) that have not been dispatched will not form part of our contract with you. In the event of any change e.g. in price or expected delivery date between completion of your order and contract formation, we shall inform you and you shall at that point have the right to either (i) accept such change (in which case your email reply will represent a new offer which we will accept upon notification of dispatch) or (ii) reject such change (in which case your email reply will represent a withdrawal of your order, or the relevant part of your order as the case may be).

Payment

All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and JUPITER ARTLAND will not be liable for any delay or non-delivery.

Duties and Taxes

You will be liable for all duties or levies payable at any foreign port as a result of delivery of goods outside of the United Kingdom. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.

Returns and Refunds Policy

If an event is cancelled by Jupiter Artland, a full refund will be issued. Otherwise, tickets are non-refundable.

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from JUPITER ARTLAND.

If you are not satisfied with a product, please notify us within 7 days of the delivery date and return the goods to: JUPITER ARTLAND, Bonnington House Steadings, Nr Wilkieston, Edinburgh EH27 8BY. Items will be refunded or exchanged providing that you do not use the item; it is in the same condition as when you first bought it; and, you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Post and package costs are non refundable and we are not held responsible for returns that do not reach us.

Any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within 7 days of the delivery date, stating the nature of the shortage/defect and quoting the invoice number, failure to notify us will deem you to have accepted the goods. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we will make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify JUPITER ARTLAND accordingly, JUPITER ARTLAND shall have no liability for any defects and you shall be bound to pay for the goods. Your statutory rights as a consumer are not affected.

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate. By using the website, you agree to keep your password and account details confidential, and to take all reasonable measures to prevent unauthorised access to your account. You are responsible for all actions that occur in relation to your account.

Validity

By ordering a product from the website you agree to accept and abide by these terms and conditions. The terms and conditions are subject to change at any time. It is your responsibility to check the terms and conditions regularly in case there are any changes (particularly before making any purchase).

Limitation of Liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit JUPITER ARTLAND’s liability for death or personal injury as a result of JUPITER ARTLAND’s negligence.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with Scottish Law and you agree to submit to the exclusive jurisdiction of the Scottish courts.

You accept responsibility for ensuring that any product purchased from JUPITER ARTLAND conform to the governing law(s) of any country that you have that product delivered to.

Data Protection

JUPITER ARTLAND will take all reasonable precautions to protect your personal data. For more information see our full privacy policy.