Summary of Role: 

As a Box Office Assistant, you are the smiling face of Jupiter Artland and set the tone for the visitor experience. We are looking for individuals with a passion for customer service, who are fast learners and thrive in a high-pressure environment. Experience in a customer service role is preferred, as well as an outgoing personality, matched with a keen eye for detail and a passion for providing 5* service. This is a fixed term position with contracts starting in April and ending in September.

Contract Type: 

Fixed Term : 9th April – 28th September

Working hours :  9.45 – 4pm, 7 days- Days to be agreed (shared role)

Salary: £12.21 per hour (+ Incentive)

ABOUT JUPITER ARTLAND

Jupiter Artland is a world-class arts venue on the outskirts of Edinburgh. The 120-acre estate is filled with sculptures, installations and exhibitions, by artists such as Tracey Emin and Anthony Gormley. If you love art and sculpture, if you love providing exceptional customer service and if you want to be part of a fast-paced environment and dynamic team – then Jupiter Artland is the place for you.

Key Responsibilities, Tasks, Duties:

• Ensure that all members of the public are offered a warm welcome and exceptional customer service
• Assist visitors with general enquiries and provide an introduction to Jupiter Artland
• Develop great knowledge of the artworks and be able to provide directions to enhance visitor experience
• Efficiently and accurately process all Box Office transactions including checking tickets/memberships, taking payments and handling cash
• Confidently sell the benefits of ‘Gift Aid’ donations to all visitors
• Efficiently manage visitors to control the safe flow of traffic arriving at the entrance

General:

• Exceptional customer service skills with proven customer service experience
• Excellent communication skills, both written and verbal
• Super organisational skills with good attention to detail 
• Trustworthy and reliable
• Confident and able to deal with people at all levels 
• Professional appearance and friendly manner
• Basic knowledge of using Outlook, Word and Excel 
• A driver’s license is preferred due to our remote location
• Comfortable working to targets

Deadline:                  14^th February 2025

Apply:                        Send a CV and cover letter to Fiona McGuire [email protected]

Place of Work:

Jupiter Artland, Bonnington House Steadings, EH27 8BY